FACILITI - Secure, Seamless, Intelligent Facility Operations
These Terms govern your access to and use of the FACILITI web dashboard, mobile applications, and related services (collectively, the "Services") provided by De Nada Tecnologia Private Limited ("FACILITI", "we", "us", "our"), registered at 44, 2nd Floor, Regal Building, Connaught Place, New Delhi 110001.
a) License via Client. Access for Authorised Users or Visitors is provisioned by a Client's subscription. The Client determines data processing and acts as the data fiduciary under DPDP.
b) Platform provider. FACILITI provides the technology platform and processes data on the Client's instructions. For its public website, billing, vendor management, and corporate operations, FACILITI is the data fiduciary/controller.
c) Additional terms. Use is subject to FACILITI's Privacy Policy and any agreement between FACILITI and the Client (collectively, the "Agreement"). In case of conflict, the Agreement prevails regarding the Client relationship.
a) You must be legally capable of entering into a contract and, if applicable, be authorised by the Client to use the Services.
b) You must provide accurate information, keep credentials confidential, and be responsible for all activity under your account.
c) Notify the Client administrator and FACILITI support immediately if unauthorised use is suspected.
You will not:
a) Identity proofing may be performed through quickprism® / DigiLocker. quickprism® operates under its own terms.
b) FACILITI typically receives an alias/verification result, not raw identity documents like Aadhaar or PAN, unless legally required.
a) Our Privacy Policy describes how we collect, use, and safeguard your information.
b) No marketing cookies are used on the public website. Essential security cookies are used on the dashboard.
c) Hosting infrastructure is located in India (AWS, Microsoft Azure, and De Nada Tecnologia private servers).
d) FACILITI does not sell personal data.
Raw personal identity data is not stored by default. Access to personal data is secured by the quickID protocol. Visit logs, incident records, audit trails, support, and billing records remain available to the Client. Upon termination, data is either deleted or irreversibly anonymised.
a) Features may be improved, modified, or discontinued with reasonable notice.
b) We strive for high availability but do not guarantee uninterrupted or error-free operation. Updates are communicated via dashboard or status channels.
Beta Features may be offered for evaluation, can be limited or unstable, and are provided "as is" without warranties. FACILITI reserves the right to modify or withdraw Beta Features at any time.
a) Pricing. Fees are typically billed to the Client based on visitor volume under a subscription. End users generally do not pay fees directly to FACILITI.
b) Taxes and payments. Invoices are exclusive of applicable taxes unless stated otherwise. Late or failed payments may lead to suspension as outlined in the Agreement.
c) No feature gating. All Clients receive full product capability for deployed modules; pricing varies by permitted usage and visitor volume.
The Services, including software, logos, content, and documentation, are owned by FACILITI and its licensors. Limited rights are expressly granted; no other rights are conveyed by implication. Feedback submitted by users may be used by FACILITI without restriction or obligation.
The Services may interoperate with third-party tools (e.g., quickprism®, DigiLocker). FACILITI does not control third-party services and is not responsible for their availability, legality, or policies.
FACILITI implements encryption (in transit and at rest), role-based access controls, continuous logging, and incident response. Independent assessments are conducted by CERT-In empanelled auditors, including VAPT 2025 and SAR 2025. Users are responsible for device security (OS updates, screen locks) and following Client's site procedures.
Access may be suspended or terminated immediately if required by law, at the Client's request, due to a security risk, breach of Terms, or expiration of the Client's subscription. Upon termination, users must cease use and, where applicable, delete materials obtained through the Services.
To the maximum extent permitted by law, Services are provided "as is" and "as available". FACILITI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. FACILITI does not warrant that the Services will prevent all unauthorized access or incidents.
To the maximum extent permitted by law, FACILITI's aggregate liability to you arising out of or related to the Services is limited to the greater of INR 10,000 or the amounts paid by the Client to FACILITI for the three months preceding the event giving rise to liability. FACILITI will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenues, data or use.
You will indemnify and hold harmless FACILITI and the Client from third-party claims arising from your unlawful use of the Services or breach of these Terms.
You will comply with applicable laws, including DPDP and site rules. You will not use the Services for unlawful surveillance, discrimination, harassment or other prohibited conduct.
You may access confidential information (e.g., non-public dashboards, procedures). You must not disclose such information except to perform your role for the Client or as required by law.
You represent that you are not subject to sanctions that would prohibit the use of the Services and will not use the Services in violation of export control or sanctions laws.
The laws of the Republic of India govern these Terms. Courts in New Delhi have exclusive jurisdiction. Disputes will first be addressed amicably; unresolved disputes may be referred to arbitration in New Delhi under the Arbitration and Conciliation Act, 1996, by a sole arbitrator. Proceedings will be in English.
We reserve the right to update these Terms to reflect any legal, technical, or business changes. The effective date/version will be updated, and material changes will be communicated on the website or in the dashboard. Continued use after changes indicates your acceptance of the updated Terms.
Postal: De Nada Tecnologia Private Limited - 44, 2nd Floor, Regal Building, Connaught Place, New Delhi 110001
These Terms, together with the Privacy Policy and any applicable Agreement with the Client, constitute the entire agreement regarding access to and use of the Services. If any provision is held unenforceable, the remainder will continue in full force.