FACILITI is operated by Faciliti Technologies Private Limited, having its registered office at 44, 2nd Floor, Regal Building, Connaught Place, New Delhi 110001. We provide a privacy-first facility operating system used by residential societies, campuses and enterprises to manage unified access, security operations, asset records and related services. FACILITI interoperates with the quickprism® identity layer for DigiLocker-based verification.
This Policy explains how we handle personal data on the FACILITI admin dashboard and mobile applications, our public website, and our support channels.
For each site that deploys FACILITI, the site operator (client) determines why and how personal data is processed and acts as the data fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP). FACILITI acts as a data processor/service provider and processes data on the client's documented instructions. For our corporate website, account, billing and vendor management, FACILITI is the data fiduciary/controller.
We do not run marketing cookies or trackers. On the dashboard, we use essential security cookies to verify that an authorised user is accessing the dashboard.
When quickprism is used, identity proofing occurs on the user's device or within Quickprism. FACILITI does not receive raw Aadhaar, PAN or similar identity documents. FACILITI receives an alias or verification result, along with event metadata, needed for security operations. Entities using FACILITI do not receive the user's private data for non-security purposes.
Processing is based on one or more lawful grounds under applicable law, including client notices and consents, performance of a contract with the client, compliance with legal obligations and other legitimate purposes permitted by DPDP. Clients are responsible for presenting appropriate on-site notices and obtaining any consents.
By default, no raw personal identity data is stored on FACILITI servers. Access to personal data is secured using the quickID protocol. The following data remains available to the client within its FACILITI account for as long as the client uses FACILITI services: visit logs, incident records, audit trails, support records and billing data. When a client ceases using FACILITI, access to the account is revoked, and associated data is either deleted or irreversibly anonymised by our termination processes and applicable legal obligations.
We do not sell personal data. We share data only with:
We use Amazon's AWS and Microsoft's Azure to process data on servers physically located within the jurisdiction of the Republic of India. De Nada Venture's private servers, used for specific transactions, are also located in India.
No cross-border data transfers are performed.
Subject to applicable law, data principals may request access, correction, updating, erasure, grievance redressal and nomination where available. The client handles some requests as the data fiduciary. We respond within statutory timelines and, where none are prescribed, within 30 days.
For each site where the client uses the services, the client acts as the data fiduciary and will (a) provide appropriate notices and consents to data principals; (b) determine lawful bases and retention; (c) configure role-based access; (d) respond to data principal requests and instruct FACILITI as needed; and (e) ensure accuracy, security and minimisation of any data the client inputs into the services.
Data principals, such as visitors, residents, and personnel, should first contact the relevant site operator (the data fiduciary) for access, correction, or other rights. If a request concerns the FACILITI platform or remains unresolved, please get in touch with FACILITI at [email protected] for privacy and data rights, [email protected] for product issues, or [email protected] for security matters. Client administrators may use their assigned customer success channel for priority support.
FACILITI is intended for managed premises. Where children's data may be involved (for example, school campuses), clients are responsible for obtaining required consents and notices. FACILITI processes such data only on the client's instructions.
Mr. Varen Aggarwal
Email: [email protected]
We reserve the right to update this policy to reflect any changes in law, technology, or business practices. The effective date and version will be revised, and any material changes will be communicated on our website or via the admin console.
Faciliti Technologies Private Limited
44, 2nd Floor, Regal Building, Connaught Place, New Delhi 110001.
Last Updated: February 2026
