End User License Agreement

2.1 License via Client: You are using the Services as an Authorised User or Visitor under a Client's subscription. The Client determines why and how Personal Data is processed for its site(s).

2.2 Platform provider: FACILITI provides the technology platform and processes data on the Client's instructions. For our public website, account, billing and support, FACILITI acts as data fiduciary/controller.

3.1 Limited license: Subject to this EULA, FACILITI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for lawful use at the Client's site(s).

3.2 Acceptable use: You will not:

• a) copy, modify, translate, reverse engineer, decompile, or create derivative works of the Services (except to the extent such restriction is prohibited by law);
• b) bypass or attempt to circumvent any security or access controls;
• c) upload malware or interfere with the operation of the Services;
• d) Use the Services to capture or store Personal Data beyond what is necessary for security and operations at the site;
• e) Use screenshots, exports, or printouts of logs for purposes unrelated to security, legal compliance, or operations as instructed by the Client;
• f) misrepresent your identity or authorisations;
• g) Use the Services in violation of applicable law or the Client's internal policies. >

4.1 Accuracy: You must provide accurate information and maintain the confidentiality of your credentials. You are responsible for all actions performed under your account.

4.2 Device security: You are responsible for securing your device(s), including OS updates and screen lock.

4.3 Termination of access: FACILITI or the Client may suspend or terminate your access for breach, security risk, or at the end of the Client's subscription.

5.1 Third-party identity: Where configured by the Client, identity proofing is performed through quickprism® (including quickID and DigiLocker-based verification). quickprism® is operated separately under its own terms and privacy policy.

5.2 Alias, not raw ID: FACILITI typically receives an alias/verification result and event metadata, rather than raw Aadhaar/PAN data. Real identity artefacts remain with the user/quickprism unless the Client lawfully requires otherwise.

6.1 Privacy Policy: Your use is subject to the FACILITI Privacy Policy (current version available in the dashboard/website).

6.2 Hosting location: FACILITI utilises AWS and Microsoft Azure servers, which are physically located within the Republic of India. Certain transactions may also be processed on De Nada Venture's private servers within India. No cross-border transfers are performed.

6.3 Retention model: By default, FACILITI does not store raw personal identity data on its servers. Access to personal data is secured using the quickID protocol. Within a Client's account, visit logs, incidents, audit trails, support, and billing records) remains available to the Client while the Client uses FACILITI. Upon termination, access is revoked, and data is either deleted or irreversibly anonymised by policy and applicable law.

6.4 Cookies: No marketing cookies run on the public website. The dashboard uses essential security cookies to confirm that access originates from an authorised machine.

6.5 Security: FACILITI implements encryption in transit and at rest, role-based access controls, continuous logging, and third-party assessments (including CERT-In empanelled auditors, VAPT 2025 and SAR 2025).

6.6 No selling of Personal Data: FACILITI does not sell Personal Data.

7.1 Client responsibilities: The Client is the data fiduciary for its site(s) and is responsible for notices/consents, lawful basis, retention configuration, role assignments, responding to data rights requests, ensuring data accuracy/minimisation, and notifying incidents.

7.2 Your responsibilities: You will follow site signage, lawful instructions from the Client, and this EULA; you will not collect or expose Personal Data unnecessarily (e.g., photographing logbooks or exporting data for unrelated purposes).

8.1 Support: Client administrators may use their assigned customer success channel for priority support. The client may contact [email protected] for product-related issues.

8.2 Operational messages: You consent to receive transactional/operational communications (e.g., OTP alerts, maintenance notices) via in-app messages, email, or SMS.

9.1 Ownership: FACILITI and its licensors own all rights in the Services. No rights are granted unless expressly stated.

9.2 Feedback: If you submit feedback or suggestions, FACILITI may use them without restriction or obligation.

12.1 AS IS: To the maximum extent permitted by law, the Services are provided "as is" and "as available". FACILITI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

12.2 No guarantees: FACILITI does not guarantee uninterrupted or error-free operation, nor does it guarantee that the Services will prevent all unauthorised access or incidents.

Privacy & data rights: [email protected]

Security: [email protected]

Support: [email protected]